Frequently Asked Questions

How can I find my ring size?

Please advise our ring size guide.

Do you offer gift wrapping?

All our jewelry comes with gift wrapping in eco-friendly packaging.

What is a doublet gemstone?

A doublet gemstone is a type of assembled gemstone constructed from more than one material fused in layers. In our collections, we have chosen to use doublets with quartz and other gemstones, as we write in our product description.

Do you offer custom design services?

We offer custom design; please send us your requirements on our contact form.

When will my order arrive?

All our jewelry is made to order. After your purchase, we need 7-10 business days to proceed with your order, and then you will get a confirmation email from us about the shipping information.

The estimated delivery time is as follows:

Greece

2-3 business days delivery

Europe
4 – 5 business days delivery

USA +Rest of the world
4 – 5 business days delivery

Also, note that the estimated delivery time is used only as a guide, and Giampouras Collections is not responsible for any delays caused by destination customs clearance processes.

How do I track my order?

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order on the DHL site.

How do I return my purchase?

We do recommend you to prior contact us at info@GiampourasCollections.gr so that to proceed with the relevant actions.

Why buy titanium jewelry?

Titanium is a lightweight, hypoallergenic and biocompatible metal. It is corrosion-resistant and also gives a variety of colors when oxidized.

What can I do, If the color goes off?

Anytime your jewelry needs color repair, we can make it brand new free of charge. You will be charged only with the shipping fee.

Which are the types of necklaces for a titanium pendant?

You can use any type of necklace for a titanium pendant. However, we use a wire stainless steel cover with plastic necklace with a sterling silver clasp, as more suitable.

How to take care of my jewelry?

    • Keep your jewelry away from the swimming pool, sauna, chlorine, and oils, because it might be tarnished and damaged.
    • Avoid direct contact with chemical products, e.g., antiseptics, perfume, soap, and abrasive products as well as make-up and hairspray, as they may cause premature deterioration of the metals we use.
    • Avoid impact with other jewels or hard items, as this friction may decrease the brightness.
    • Avoid all sources of heat (radiators included) and to X-ray.

Please note

It is important to be noticed that any jewel piece of our collections is handmade with attention to every detail and unique. So, the one you will receive could not be identical to the photo you see.