Frequently Asked Questions
What is a doublet gemstone?
A doublet gemstone is a type of assembled gemstone constructed from more than one material fused in layers. In our collections, we have chosen doublets with quartz and other gemstones, as we write in our product description.
How to take care of my jewelry?
- Keep your jewelry away from the swimming pool, sauna, chlorine, and oils, because it might be tarnished and damaged.
- Avoid direct contact with chemical products, e.g., antiseptics, perfume, soap, and abrasive products, as well as make-up and hairspray, as they may cause premature deterioration of the metals we use.
- Avoid impact with other jewels or hard items, as this friction may decrease the brightness.
- Avoid all sources of heat (radiators included) and X-rays.
Which are the types of necklaces for a titanium pendant?
You can use any type of necklace for a titanium pendant. However, we use a wire stainless steel cover with α plastic necklace with and sterling silver clasp as more suitable.
What can I do, If the color goes off?
Anytime your jewelry needs color repair, we can make it brand new free of charge. You will be charged only with the shipping fee.
Why buy titanium jewelry?
Titanium is a lightweight, hypoallergenic and biocompatible metal. It is corrosion-resistant and also gives a variety of colors when oxidized.
How do I return my purchase?
We do recommend you to prior contact us at info@GiampourasCollections.gr so as to proceed with the relevant actions.
How do I track my order?
We want to allow you to track your orders at any time. When we ship your order, you’ll receive a confirmation email with a link to track your order on the DHL site.
When will my order arrive?
All our jewelry is made to order. After your purchase, we need 7-10 business days to proceed with your order, and then you will get a confirmation email from us about the shipping information.
The estimated delivery time is as follows:
Greece delivery within 4-5 business days delivery
Europe delivery within 8-10 business days delivery
USA +Rest of the world delivery within 10-15 business days delivery
Also, note that the estimated delivery time is used only as a guide, and Giampouras Collections is not responsible for any delays caused by destination customs clearance processes.
Do you offer custom design services?
We offer custom design; please send us your requirements on our contact form.
Do you offer gift wrapping?
All our jewelry comes with gift wrapping in eco-friendly packaging.